Privacy Policy

Effective date: 09-05-2026

Last updated: 06-06-2026

Life Line Medical Devices W.L.L. (“Life Line Medical Devices W.L.L.”, “we”, “our”, “us”) is committed to protecting the privacy of every visitor and customer of our website https://lifelinemedicaldevices.com/ (the “Site”). This Privacy Policy explains what personal data we collect, how we use it and the rights available to you under the Personal Data Protection Law of the Kingdom of Bahrain (Law No. 30 of 2018) and applicable regulations.

By using the Site, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Life Line Medical Devices W.L.L. is a limited liability company registered in the Kingdom of Bahrain under Commercial Registration No. 76790-1, with its registered office at Office 31, Building 408, Road 3207, Block 332, Manama / Buashirah, Kingdom of Bahrain. We are an authorised distributor of medical devices, supplies and related spare parts.

For privacy-related queries, please contact us at receptionlifeline@yahoo.com or +973 7701 5757.

2. Information we collect

Contact information: name, email address, phone number, billing and shipping address.
Order information: products ordered, transaction reference, order history, delivery details.
Healthcare facility information (B2B): organisation name, contact person, designation, professional credentials where applicable.
Payment information: processed securely through our payment gateway provider; full card details are not stored on our servers.
Technical data: IP address, browser type, device identifiers, pages visited and similar usage analytics collected through cookies and similar technologies.
Communication records: messages exchanged via web forms, email, phone or WhatsApp.

We do not knowingly collect sensitive personal data unless it is necessary for processing a regulated medical device order (for example, a prescription where one is required).

3. How we use your information

Process orders, deliveries and warranty claims.
Verify customer eligibility for prescription or restricted medical devices.
Communicate about orders, updates, delays, recalls and after-sales support.
Comply with regulatory obligations under the National Health Regulatory Authority (NHRA) and Bahrain Customs.
Maintain product traceability records as required for medical devices.
Improve the Site’s functionality, security and customer experience.
Send marketing communications but only with your prior consent and with the option to opt out at any time.

4. Legal bases for processing

We process personal data on one or more of the following bases: performance of a contract (your order), compliance with a legal obligation (medical device traceability, tax, customs), our legitimate interests (improving service, fraud prevention) and your explicit consent (marketing communications).

5. Sharing your information

We share personal data only as necessary, with:

Our authorised manufacturers and principals (for example, for warranty claims and traceability).
Logistics and courier providers responsible for delivery.
Payment service providers handling transactions.
Regulatory authorities (NHRA, Bahrain Customs, Ministry of Industry and Commerce) where required by law.
Professional advisors bound by confidentiality obligations.

We do not sell personal data to third parties.

6. International transfers

Some service providers (for example, manufacturers and cloud-based platforms) may be located outside the Kingdom of Bahrain. Where this is the case, we take reasonable steps to ensure that an adequate level of protection is in place.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, regulatory and after-sales obligations. Medical device transaction records are retained in line with NHRA traceability requirements (typically the lifetime of the device plus a regulatory retention period).

8. Your rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal data, subject to our legal and regulatory retention obligations.
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time.
File a complaint with the Personal Data Protection Authority of the Kingdom of Bahrain.

To exercise any of these rights, please contact us at receptionlifeline@yahoo.com.

9. Cookies and analytics

The Site uses cookies and similar technologies to remember your preferences, enable core functionality and gather aggregate analytics. You may control cookies through your browser settings. Disabling cookies may affect functionality.

10. Security

We implement appropriate technical and organisational measures designed to safeguard personal data against unauthorised access, loss or alteration. However, no internet transmission can be guaranteed to be fully secure.

11. Children

The Site is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Third-party links

The Site may contain links to manufacturer websites and other third parties. We are not responsible for their privacy practices.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Site, with the “Last updated” date revised accordingly.